Refunds & Returns

1. Refund Eligibility

Please note that you are not entitled to a return or refund if you have:

• —Changed your mind, ordered the incorrect product or supplied the incorrect engraving information.
• —Realised you can't afford the trophies and awards that you ordered.
• —Chosen the wrong size or style.

We offer refunds on products and services within 7 days of purchase. To be eligible, the item or service must be unused and in the same condition as received.

If an item is damaged in transit and no insurance was taken, no refund will be provided as The Trophy Superstore is not liable for courier damages.

All postage and insurance costs are to be paid by the buyer.

2. Requesting a Refund

To initiate a refund, please contact our sales team at sales@trophysuperstore.com.au.

Clearly state the reason for your refund request and provide any necessary documentation.

3. Refund Processing

Once your refund request is received and approved, we will process the refund within 5 business days.

Refunds will be issued in the original form of payment.

4. Exclusions

Some items and services are exempt from being refunded, including custom-made trophies that you have specifically requested (not off-the-shelf items), and custom-cut acrylic trophies.

5. Late or Missing Refunds

If you haven't received a refund within the specified period, please check your bank account first.

Contact your credit card company or bank, as there may be processing time before a refund is officially posted.

6. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.