1. Refund Eligibility:
  • Please note that you are not entitled to a return or refund if you have changed your mind, ordered the incorrect product or supplied the incorrect engraving information.
  • Realise you can’t afford the trophies and awards that you ordered.
  • Choose the wrong size or style
  • We offer refunds on products/services within 7 days of purchase.
  • To be eligible for a refund, the item/service to be unused and in the same condition as received.
  • If an item is damaged in transit and no insurance was taken then no refund will be provided as the Trophy Superstore is not liable for Courier damages.
  • All postage and insurance costs are to be paid by the buyer.
  1. Requesting a Refund:
  • To initiate a refund, please contact our sales team at sales@trophysuperstore.com.au
  • Clearly state the reason for your refund request and provide any necessary documentation.
  1. Refund Processing:
  • Once your refund request is received and approved, we will process the refund within 5 days.
  • Refunds will be issued in the original form of payment
  1. Exclusions:
  • Some items/services are exempt from being refunded, including custom made trophies that you have requested – not off the shelf items. Custom cut acrylic trophies.
  1. Late or Missing Refunds:
  • If you haven’t received a refund within the specified period, please check your bank account first.
  • Contact your credit card company or bank, as there may be processing time before a refund is officially posted.
  1. Changes to Refund Policy:
  • We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

The Trophy Superstore, Unit 3, 3285 Logan Road Underwood.